Privacy Policy

At Freak, protecting your privacy is important to us.

This Privacy Policy explains how Freak Inc. (“Freak”, “we”, “us”) collects, uses, shares, and protects your personal information when you use the Freak app (“App”).

By using Freak, you agree to this Privacy Policy.

1. Information We Collect

a) Information You Provide

When you use Freak, you may provide:

  • Name

  • Email address

  • Phone number

  • Username and profile information

  • Profile photo

  • Listings, photos, descriptions, and messages

  • Payment and payout details (such as bank information)

b) Transaction Information

When you buy or sell through Freak, we collect:

  • Order details

  • Delivery address

  • Payment method

  • Order status and history

  • Payout records

c) Device & Technical Information

We automatically collect:

  • Device type and operating system

  • App version

  • IP address

  • Unique device identifiers

  • Mobile network information

d) Usage Information

We collect information about how you use the App, including:

  • Listings viewed or saved

  • Searches and interactions

  • Features used

  • Preferences and settings

2. How We Use Your Information

We use your information to:

  • Operate and maintain the Freak app

  • Facilitate buying and selling

  • Arrange pickup, inspection, authentication, and delivery

  • Process payments and seller payouts

  • Communicate with you about orders and your account

  • Provide customer support (including via WhatsApp)

  • Improve and personalize your experience

  • Promote listings and improve item discovery

  • Analyze usage trends and app performance

  • Detect, prevent, and address fraud or misuse

  • Comply with legal and regulatory obligations

3. Marketing & Promotion

Listings on Freak may be promoted:

  • Within the App

  • On Freak’s website

  • On external platforms such as social media and advertising channels

Content used for promotion is always shown in the context of the item being sold, not as a personal endorsement by you.

You can opt out of receiving promotional messages by following the instructions in those communications.

4. Sharing Your Information

a) Other Users

To enable transactions, limited information (such as username and listing details) may be visible to other users.

b) Service Providers & Partners

We work with trusted third parties who help us operate Freak, including:

  • Payment providers

  • Courier and delivery partners

  • Authentication partners

  • Cloud and analytics providers

  • Customer support tools

These partners only receive information necessary to perform their services.

c) Legal & Safety Reasons

We may share information if required to:

  • Comply with the law

  • Respond to legal requests

  • Protect the rights, safety, and property of Freak, our users, or others

  • Investigate fraud or misuse

d) Business Transfers

If Freak is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

5. Authentication & Inspections

For certain items, Freak may facilitate authentication through trusted third-party experts.

Information shared for authentication is used only for review purposes and handled securely.

Authentication results are used to:

  • Complete or cancel orders

  • Protect buyers

  • Enforce marketplace rules

6. Data Security

We take reasonable technical and organizational measures to protect your information.

However, no system is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.

7. Your Choices & Rights

You can:

  • Access and update your account information

  • Delete your account (subject to legal and operational requirements)

To exercise your rights, contact us at support@joinfreak.app.

8. Children’s Privacy

Freak is not intended for children under the age of 14.

We do not knowingly collect personal information from children under 14.

If you believe a child has provided us with personal data, please contact us so we can delete it.

9. Data Retention

We retain personal information only as long as necessary to:

  • Operate the platform

  • Fulfill legal and financial obligations

  • Resolve disputes

  • Enforce our Terms

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will notify users through the App or other appropriate means.

Continued use of Freak means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

support@joinfreak.app